FAQs

Have questions? We’ve baked up all the answers! Here’s everything you need to know about our cookies.

Ordering & Shipping

Simply browse our delicious cookie selection here, add your favorites to your cart, and proceed to checkout.

Our cookies tend to sell out quickly when we restock every Sunday, so don’t wait too long once the shop opens. If you happen to miss out, don’t worry! We’ll have a fresh batch ready the following week for you to choose from.

Prefer to shop in person? Keep an eye out for our monthly "Farmers Market" announcements to see where we’ll be popping up next. We’d love to meet you and share some cookies face to face!

Not yet! As an Arizona Cottage Food business, we’re only permitted to ship within the state of Arizona. If you’re an Arizona resident, you can absolutely place an order for delivery right to your door! When ordering gifts, you can click here to easily order in bulk.

NOTICE: Once your package is with the mail carrier, we can’t control unexpected delays like weather so we recommend scheduling your order to arrive a day or two early just to be safe. Our cookies stay fresh for several days at room temperature and much longer when frozen.

Our cookies are baked fresh and shipped with love, but we do not include insulated packaging or ice packs.

During warmer weather, we recommend keeping an eye on tracking updates and making sure someone is available to receive your delivery. We ship early in the week to avoid weekend delays, but even if your cookies arrive a little warm from their journey, they’ll still be delicious and safe to enjoy!

To ensure freshness, we release a limited number of cookies for sale every Sunday, and orders are shipped out every Tuesday. Cookies are baked-to-order and transit times are kept as short as possible. However, mail carriers can experience unexpected delays. If you are purchasing cookies for an event/party, plan ahead and place your custom order early. Our batches sell out quickly!

We ship orders within 1-2 business days. Delivery typically takes 1-2 business days depending on your location.

You’ll receive an order confirmation email as soon as your order is placed, and a second email with tracking details once your cookies are being processed for shipment. If you don’t see the confirmation, check your spam or junk folder just in case.

Please Note: We do not ship to PO Boxes or APO/FPO/DPO addresses. All cookies are baked-to-order and shipped only within Arizona (USA) at this time.

Fun Fact: The world's largest cookie weighed over 40,000 pounds!

Events & Custom Orders

Yes! We love spreading cookie joy, especially in bulk. Whether you’re thanking clients or celebrating your team, we’ll help make your list and check it twice. Fill out our inquiry form here to get started.

Of course! Sweet Three cookies make the perfect takeaway for weddings, birthdays, graduations, retirements, and more. They’re a sweet way to keep the celebration going even after the last song ends. Submit an inquiry form here to get started.

At this time, we offer a selection of preset event and party packages designed to make ordering simple and stress-free. Each package includes a fixed assortment of cookies and requires a minimum order quantity.

If you’d like to customize your selection, you’re welcome to order cookies individually - just note that each flavor must be ordered in quantities of 20 or more.

Cookie Joke: Why did the cookie go to the doctor? Because it felt crumbly!

Cookie Care / Allergen Info

Store cookies in an airtight container at room temperature for 5-7 days.

Want to save some for later? Wrap them individually and store them in the freezer for up to 3 months or until the craving strikes.

🚫 Avoid refrigerating cookies! It dries them out and shortens their delicious lifespan.

All of our cookies are baked in our home kitchen, which also handles wheat, dairy, eggs, soy, sesame, peanuts, and tree nuts. Each cookie’s product page lists its specific allergens. While we take care to minimize cross-contamination, our kitchen is not allergen-free. If you or your recipient has a severe allergy, please contact us with any questions before placing an order. We’re happy to help guide you safely.

For that fresh-from-the-oven experience, warm cookies in a 350°F oven for a few minutes (5–10 minutes if frozen) until perfectly gooey. Can’t wait that long? 20 seconds in the microwave will do the trick.

Fun Fact: The chocolate chip cookie was invented by accident in 1938!

General Questions

We don’t bake traditional cakes or cupcakes, but our cookies love to be the star of the party! Try creating a cookie charcuterie board or a fun themed display like a “cookie mosaic.” They’re just as festive and maybe even sweeter.

We handcraft our cookies in small batches daily, which means we’re unable to adjust size or flavor for special requests. The good news? Our cookies are perfect for sharing or saving for later! They freeze beautifully for future snacking moments.

At this time, we don’t offer our cookies for wholesale or retail resale. Every batch is baked small-scale, fresh, and with the care that makes them uniquely Sweet Three.

Cookie Joke: Why do cookies go to the gym? To work on their chocolate chips!

Policies and Payments

We’re so sorry to hear that! Please use our contact form to let us know what’s going on, and we’ll do everything we can to make it right.

We accept most major credit cards, PayPal, Apple Pay, and Google Pay.

Due to the perishable nature of our products, we don't accept returns.

However, your satisfaction is our priority! If you're not completely happy with your order, contact us within 48 hours of delivery and we'll do our best to make it right.

Still Craving Answers?

We're here to help! Reach out and we'll get back to you faster than you can say chocolate chip.

Contact Us
product